Privacy Policy & Data Protection

At Ahsan Air Conditioning & Refrigeration (Jeddah, Al Bawadi District, Saudi Arabia), we respect your privacy and are committed to safeguarding personal information under the Saudi Personal Data Protection Law (PDPL) and global Google Ads privacy standards.

1. Information We Collect

We only collect essential details required to schedule and execute in-home diagnostic and repair visits:

• Contact Details: Customer name, phone number, and residential district in Jeddah for fast mobile technician dispatch.
• Service Inquiry: Appliance category (AC, refrigerator, washer), brand name, and symptom description to prepare necessary genuine spare parts.
• Invoice & Warranty Records: Work order records and replaced components to issue official written warranty receipts (3 to 6 months).

2. How We Use Your Information

All collected information is used solely to coordinate your service appointment, dispatch mobile vans, provide warranty coverage, and ensure high post-service quality. We strictly do not sell, rent, or distribute your personal contact data to any third-party marketing agencies.

3. Cookies and Analytics

Our website may use standard technical cookies for optimal load performance and anonymous traffic metrics in alignment with Google Ads best practices without storing personally identifiable information.

4. Customer Rights & Contact

You can request access, update, or deletion of your service records at any time by contacting our customer support team directly.